Refund policy

Returns & Refunds Policy

We want you to be satisfied with your purchase. Please review the product description, measurements, size chart, and product details carefully before placing your order.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

Be unused and unworn

Be in the same condition in which you received it

Have all original tags attached

Be in the original packaging

Include proof of purchase or order information

Items that do not meet these conditions may be refused or may be subject to a reduced refund.

Size & Fit

Customers are responsible for selecting the correct size. Please carefully review the size chart and product measurements before placing your order.

If you select the wrong size or an item does not fit as expected, the return will be considered a customer-requested size/fit return, provided the item otherwise meets our return requirements.

For size or fit returns:

The customer is responsible for the return shipping cost.

Original shipping charges, if any, are non-refundable.

A new order must be placed for a different size.

Alaska Prime does not cover the cost of shipping the replacement item unless otherwise stated.

An item being too tight, too loose, or otherwise not fitting as expected does not by itself mean that the item is defective or incorrectly shipped.

Incorrect, Damaged, or Defective Items

Please inspect your order immediately after delivery.

If you receive the wrong item, the wrong size compared with the size ordered, a damaged item, or an item with a manufacturing defect, please contact us at:

alaskaprime.usa@gmail.com

Please provide photographs showing the issue. After reviewing the issue, we may provide a return shipping label and, where appropriate, arrange a replacement or refund.

How to Request a Return

To request a return, contact:

alaskaprime.usa@gmail.com

Please include:

Order number

Name used for the order

Item you wish to return

Reason for the return

Photos, if requested

Do not send an item back without receiving return authorization from Alaska Prime. Unauthorized returns may not be accepted.

If your return request is approved, we will provide the applicable return instructions and return address.

Return Shipping

For customer-requested returns, including size or fit returns, the customer is responsible for return shipping costs.

For an incorrect, damaged, or defective item, Alaska Prime may provide a return shipping label after reviewing the issue.

Exchanges

We do not process direct exchanges.

If you need a different size or product, the fastest method is:

Request a return for the original item.

Send the item back after receiving return authorization.

Once the return is received and approved, we will process the applicable refund.

Place a new order for the desired size or product.

Refunds

Once we receive your return, we will inspect the item.

If the return meets our requirements, the refund will be approved and issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit-card provider may require additional time to post the refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

Custom-made or personalized products

Special-order products

Beauty/personal-care products where applicable

Gift cards

Sale/final-sale items where clearly identified as final sale

Any product-specific return restriction will be disclosed on the applicable product page or at checkout.

Final Sale

Products identified as Final Sale at the time of purchase cannot be returned or refunded except where required by applicable law.